We had an insightful sharing session with clients yesterday at our AI Refinery Engineering Hub on the next wave of AI from our latest #TechVision report. We explored how key tech trends are brought to life through real-life showcases, highlighting how Agentic AI can transform contact centre experiences, operations and productivity. We were also honoured to have our guest speakers from the Central Provident Fund Board and the Home Team Science and Technology Agency, who shared how they have integrated AI in their operations, the guardrails they have in place to strengthen trust in AI usage and how they are upskilling their workforce to use AI responsibly. Catch up on our latest thinking on AI here: https://accntu.re/4j3shS3 Wee Wei Ng, Daniel Gunawan, Paulo Ossamu, Tuomas Peltoniemi, Dr Ramine Tinati, Jeslyn Su, Chee Wee Ang, Praveen Kumar [Image description: Image captures a group of seated audience members listening to a presentation as well as a panel discussion in an open office space]
