Yes, The guidance on using empathy, maintaining a professional yet friendly tone, and addressing customer concerns clearly has made my emails more effective and customer‑focused. The examples and best practices were practical and easy to apply in real scenarios. Overall, this has enhanced my confidence in handling customer queries and delivering a positive service experience.
Writing Customer Service Emails
With Leslie O'Flahavan
Liked by 1,140 users
Duration: 1h 5m
Skill level: Beginner
Released: 6/13/2023
Course details
You can write to customers—via email—with consistency and professionalism, but you don't need to sound robotic to be efficient. Writing instructor Leslie O'Flahavan has real customer service emails she shares with you in this course, so you can see how to communicate with clarity and sincerity to help customers feel heard and ensure your responses provide the help they need. Leslie shares techniques customer service agents can apply that help build strong practices in a contact center and improve customer relations.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Anju Singh
Anju Singh
Assistant Manager-Process Specialist– Accounting & Finance | Record-to-Report (R2R) | GL Accounting | Financial Reconciliation | SAP & Blackline…
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DONGXING JIA
DONGXING JIA
Business Development Manager, China/Taiwan at Expeditors; MBA candidate Class of 2026
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Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 5 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units
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