From the course: Trauma-Informed Design
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Trauma-informed online form best practices
From the course: Trauma-Informed Design
Trauma-informed online form best practices
- Many online forms are designed to fail, not on purpose, but the abandonment rate on forms is very high, more than 75% in some industries. Let's review some best practices for form design, because if you don't follow these, there's little chance that your form can truly be trauma-informed. First, only ask for the necessary information. The longer your form is, the less likely it will be completed. Potential errors and confusion increase with each input field you add. Input fields are the areas that ask the user for data, such as text fields, radio buttons, check boxes, and so on. For each input field you're using, ask these questions. Is this information truly needed? If not, get rid of it. Is this information needed at this moment of interaction? Can it wait? If so, delete it for now. How would the information be used? If you aren't sure, don't ask for it. Are there any fields marked as optional? If so, remove them. Now, thinking about form layout, use a simple single column layout…
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