ITIL Online Training Courses
ITIL is a framework of best practices for delivering IT services that align with business goals and customer needs. Our courses can help you understand the key concepts, processes, and roles of ITIL, as well as prepare you for the ITIL certification exams. Explore how to implement ITIL principles to improve service quality, efficiency, and effectiveness.
433Results for "ITIL"
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Intro to Service Management with ITIL® 41h 38m
Intro to Service Management with ITIL® 4
By: Jason Dion
Course
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Cascading goals5m
Cascading goals
From: IT Service Management Foundations: Measures and Metrics
Video
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Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts1h 34m
Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
By: David Pultorak
Course
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Problem statements3m
Problem statements
From: IT Service Management Foundations: Problem Management
Video
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Event management techniques1m
Event management techniques
From: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts
Video
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Prioritization tools7m
Prioritization tools
From: IT Service Management Foundations: Problem Management
Video
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ITIL 4 Foundation exam10m
ITIL 4 Foundation exam
From: Intro to Service Management with ITIL® 4
Video
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Balanced scorecard4m
Balanced scorecard
From: IT Service Management Foundations: Measures and Metrics
Video
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IT Service Management Foundations: Problem Management1h 38m
IT Service Management Foundations: Problem Management
By: Shane Chagpar
Course
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Measuring outcomes7m
Measuring outcomes
From: IT Service Management Foundations: Measures and Metrics
Video
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Transition processes8m
Transition processes
From: Putting ITIL® into Practice: DevOps for ITIL® Practitioners
Video
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Maturity assessments2m
Maturity assessments
From: IT Service Management Foundations: Measures and Metrics
Video
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IT Service Management Foundations: Measures and Metrics1h 36m
IT Service Management Foundations: Measures and Metrics
By: Jason Dion
Course