From the course: Tips to Build Trust

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Surprise and delight others to build trust

Surprise and delight others to build trust

From the course: Tips to Build Trust

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Surprise and delight others to build trust

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- Remember when a coworker did something nice for you? Maybe they polished a report before handing it over or made a key introduction. Or maybe you can still recall how your boss recognized what you thought was a small contribution in a meeting. This is the power of a psychological strategy known as surprise and delight. And get this. Studies find that when we're surprised, in a good way, our positive emotions increase up to 400%. Plus, it creates more trust when you show you care about others beyond the basic requirements of your role. Here are some simple ways to put this idea into practice. Jump in to help a colleague who seems overwhelmed without asking. Deliver a project ahead of schedule to take stress off of your boss. Send a thank-you note expressing appreciation for someone's effort. Publicly praise your team's hard work in front of leadership. Share an interesting article or tool that could benefit a colleague. You see, when you help others, it also activates the helper's…

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