From the course: Tips to Build Trust

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Practice the platinum rule to increase trust

Practice the platinum rule to increase trust

From the course: Tips to Build Trust

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Practice the platinum rule to increase trust

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- You've probably heard of the Golden Rule, "Treat others how you want to be treated." But to build trust at work, try the Platinum Rule instead, "Treat others how they want to be treated." This doesn't mean people-pleasing or becoming someone you're not. It's about strategic flexibility, adjusting how you interact with others to get better results. Learn about your colleagues' and leaders' preferences. Ask questions about how they prefer to receive feedback, make decisions, and their favorite methods for communication. Observe patterns, as well. If you notice an executive values brevity, make your presentations concise and email them bullet points rather than elaborate details. From there, you can tailor your approach. If your teammate frequently talks about innovation, frame your ideas around the big picture vision. Or if you discover your boss is more attentive in the afternoon, shift your one-on-ones to later in the day. The research shows mirroring another person's preferences is…

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