From the course: Tips to Build Trust

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Perfect the “positive no” to maintain trust

Perfect the “positive no” to maintain trust

From the course: Tips to Build Trust

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Perfect the “positive no” to maintain trust

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- Saying no at work can be intimidating. 2 But what's worse in the long run? 3 Saying yes to everything and overloading yourself, 4 or dealing with the temporary discomfort 5 of setting a boundary? 6 Pushing back when you need to 7 is actually a sign of integrity. 8 It shows you have a clear understanding of your limits 9 and that you want to deliver quality work. 10 One of the best strategies 11 for saying no at work is what William Ury, 12 co-founder of the Harvard Negotiation Program, 13 calls The Positive No. 14 Explain what you can do 15 instead of just shutting down requests. 16 For example, 17 "I can't take on the entire project 18 because of other priorities, 19 but I'm happy to join initial meetings 20 to help brainstorm ideas." 21 Or, "It's not possible for me 22 to have the entire report by Friday afternoon, 23 but I could have a draft of the first half by then. 24 How's that sound?" 25 Negotiating your…

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