From the course: The Manager's Guide to Difficult Conversations

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Create a culture of accountability

Create a culture of accountability

From the course: The Manager's Guide to Difficult Conversations

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Create a culture of accountability

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- Jada, a business manager, was complaining about a couple of employees. One employee was a high performer, but was impatient and aggressive with new employees. Another employee never completed documentation. Jada had had several conversations, but she saw no shift in behaviors or performance. She said, "I've told them a thousand times but nothing ever changes." When nothing changes after a conversation, it's usually an accountability issue. Let's talk about how to create a culture of accountability to improve performance and shift behavior. Accountability and responsibility go together in creating a culture of accountability, but it's easier when you understand their individual components. Accountability is about measurement and numbers. I think of accountability as being logical and not emotional. It's about the head, while responsibility is about ownership, more emotional, and therefore, it's more about the heart.…

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