From the course: Talking to Customers
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- Well, you've made it to the end of the course and I hope you feel much more confident and equipped to manage any customer conversation that comes your way. Just remember to always make it a practice to wear your customers' hat and to always put yourself in the shoes of your customers. Talking to customers really doesn't have to be difficult. It's all about tuning out all of the distractions, using positive body language, and using techniques at your disposal like verify and clarify and understanding how to respond to the customer accordingly. If I were to sum it up in one word, talking to customers is really about empathy. Just show empathy and try to be empathetic when talking to customers, whether it's a good, bad, or highly unpleasant conversation. You'll be shocked just how quickly you can bring a customer's stress levels down. If you enjoyed this course, then I would urge you to review my other courses on customer service…
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