From the course: Six Techniques to Build Rapport with Customers Virtually
Elevate your virtual customer service skills
From the course: Six Techniques to Build Rapport with Customers Virtually
Elevate your virtual customer service skills
In a world where face-to-face meetings are no longer the norm, how can you ensure that your virtual connections are just as strong? Hi, I'm Sana Farooq and I've spent over 13 years helping teams build genuine customer relationships. And I'm excited to share the techniques that make virtual interactions feel just as personal as in-person ones. So whether you're a seasoned pro or you're just starting out, this course will equip you with techniques that bring your virtual interactions to life, boosting satisfaction, loyalty, and engagement -- helping you connect, engage, and create memorable experiences with your customers. So if you're ready to transform your virtual connections, let's jump in and get started.
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.