From the course: Six Sigma Yellow Belt
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Six Sigma origins
From the course: Six Sigma Yellow Belt
Six Sigma origins
- A lot of people think Six Sigma came from General Electric, which is actually untrue. Even though GE took on the methodology in a big way, the real development of Six Sigma originated at Motorola in the 1980s. Bill Smith, an engineer, and Bob Galvin, CEO of Motorola, were seeking a way to bring statistics and finances together to improve their operation processes. With their knowledge and background, they developed a mix of different tools in order to improve the quality of the organization and reduce bottom line costs. Six Sigma is best defined as a business process improvement approach that seeks to find and eliminate causes of defects and errors, reduce cycle times, reduce costs of operations, improve productivity, meet customer expectations, achieve higher asset utilization, and improve return on investment. There are six main strategies to Six Sigma based on my research. Number one, always put the customer first. It is important for a business to know and understand their…
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