From the course: Site Reliability Engineering Essential Training
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Using postmortem templates
From the course: Site Reliability Engineering Essential Training
Using postmortem templates
Using postmortem templates. In the previous section, I showed you what goes into the postmortem and some of you may have been overwhelmed with the amount of data that goes into postmortem. And honestly, maybe wondering how you can pull this off. Good news is there are lots of postmortem templates out there that you can use to create your postmortem relatively quickly. I recommend using the Google's postmortem template which I'll be walking you through shortly, but there are others. You can use PagerDuty, Atlassian, and there may be others out there as well. Any template is fine, customize it to your needs, and start using it. Let's take a look at the Google postmortem template. I have brought up the Google postmortem template, let's go through this. This is an example postmortem. The issue happens to be Shakespeare Sonnet++ postmortem. We won't go into the details of what exactly the issue was, but let's look at the various sections, and how the postmortem report is formed. First…
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