From the course: ServiceNow: Basic Administration
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Updating and managing the Service Catalog - ServiceNow Tutorial
From the course: ServiceNow: Basic Administration
Updating and managing the Service Catalog
- [Instructor] Imagine an online shop, but every product is an internal service. Need a laptop, VPN, or maybe a chair? One stop, one click. No more, did you get my email? Can I just follow up on that chair, kind of threads. Each request auto routes to the right team and clocks its own SLA. And because the catalog isn't limited to IT, HR can list onboarding packs, facilities can list key card access, everyone wins. Keep this grocery store analogy in mind. The catalog is the storefront, categories are the aisles, items are the products, and variables are the knobs and switches the shopper adjusts, like stipend amount or color choice. When we hop into the next UI in a moment, every click will map neatly to one of these building blocks. Who can touch what? Your catalog_admin builds drafts and the catalog_manager gives the green light. Frontline techs simply fulfill. Every item marches through the same draft, review, published, then retired states, so legacy VPN forms vanish without losing…
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