From the course: Salesforce Certified Agentforce Specialist Cert Prep

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Key terms: Multi-agent interoperability

Key terms: Multi-agent interoperability - Salesforce Tutorial

From the course: Salesforce Certified Agentforce Specialist Cert Prep

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Key terms: Multi-agent interoperability

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Now, we have made it to the key terms section in the multi-agent interoperability section of this course. Again, these are going to be terms that are either terms that we have covered before, but they might show up under a different name, or they are terms that don't necessarily warrant their whole own lecture. All right, the first one is going to be agent handoff. This is going to be the process when one agent hands off responsibility or control of a task or a conversation to another agent. So if we go back to our example of the agent from resort A, talking to agent from resort C, this would be when agent A asks, hey, what do you have at your resort? That's going to be the handoff, where agent C needs to start doing stuff now. Now when agent C brings back, hey, these are our amenities, and it hands it off to agent A, that's going to be the handoff. Now this is where a lot of issues can happen, and so testing this and making sure that the agent to agent handoff is working well will be…

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