From the course: Salesforce Certified Agentforce Specialist Cert Prep

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Hybrid search

Hybrid search - Salesforce Tutorial

From the course: Salesforce Certified Agentforce Specialist Cert Prep

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Hybrid search

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All right, now let's jump in to hybrid search. So hybrid search is when you're combining both keyword search and vector search. This is really great to provide the best results for searching. Now, if we think back, keyword search, again, finds exact matches. Vector search takes semantic search to the next level. So really, it's not just vector search and just keyword search, but it's also semantic search. So, keyword search, again, finding exact matches. Vector search, it's taking the meaning of the words, it's breaking it down into a numerical value, and searching based upon that numerical value, and providing results that are similar in numerical value. So, why would you use hybrid search, and why would you use it for unstructured data? So, again, we have unstructured data when we are inputting data into Salesforce. Now it will be processed, but there's still various different types of data. You'll have e-mail, support tickets, documents, videos, transcripts, etc. Now keyword search…

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