From the course: Reputation Risk Management
Join today to access over 25,600 courses taught by industry experts.
Activate your incident response plan
From the course: Reputation Risk Management
Activate your incident response plan
- It's game time. Something's happened and you need to put your incident response plan into action. Assuming you've done all the advance work, now it's time to get to work. In advising clients to put their plan into action I recommend the following five steps. I call them deploy, detach, decide, discover, and debrief. First, deploy the plan you've crafted. You've rehearsed it and communicated it for this situation. If there are other stakeholders who must be consulted, get them involved as early as possible. Remind them that the plan was reviewed and agreed to and the steps are in place to ensure the best outcome for the company and its reputation. Now this next one might be tricky, but you need to detach from the emotion of what is happening. You might feel upset or outraged or sad at the situation. Keep those feelings to yourself and work through them as a professional. This is where calmer heads will prevail. Resist the urge to react with emotion. As the situation is unfolding and…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.