From the course: Quick Scripts for Leading Enterprise-Wide Change

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Communicating uncertainty while maintaining credibility

Communicating uncertainty while maintaining credibility

From the course: Quick Scripts for Leading Enterprise-Wide Change

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Communicating uncertainty while maintaining credibility

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Leading inside any company requires the ability to deal with uncertainty, ambiguity, and nuance. But when you're going through change, this is amplified. The key is to acknowledge what you know and be transparent about what you don't know. And give people a resolution, like I'll find out, or even more likely, we won't know that until we're further down the path. Here are a few scripts to help you frame that. AI is a big disruptor right now, so let's do a to a script that relates to uncertainty around AI. Here's one. Team, you know we're driving forward in our AI adoption. I wanted to give you an update on where we are. Our pilots are starting in two weeks in customer support. A lot of people have been asking me how and when they'll be called in to triage if something gets gummed up in the workflow and what's the expectation for their response time. People are understandably concerned they won't have enough time to deal with big issues and still meet our customers' expectations…

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