From the course: Putting ITIL® into Practice: Change Enablement
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Where and when to use change proposals
From the course: Putting ITIL® into Practice: Change Enablement
Where and when to use change proposals
- [Instructor] Before making a major or significant upgrade to a critical system, you need a change proposal. Why? To assess risks, cost, dependencies, and business impact. If you're moving to a new ERP, CRM or core platform, stakeholders must weigh in before you proceed. A proposal ensures leadership signs off on budget, timeline, and scope before execution. Big IT moves like cloud migrations, AI adoption, or cybersecurity overhauls, they require alignment with business strategy. That's where a change proposal comes in. To define the objectives, expected benefits, risks, and resources needed, to set clear expectations, and ensure the project supports company goals before major or significant investments happen. When laws, industry regulations, or security mandates change, IT must adapt. For example, GDPR Compliance changes may impact data retention, encryption, and user privacy, all requiring careful planning. Such things are major or significant changes, and require a change…
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