From the course: Putting ITIL® into Practice: Change Enablement
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Where and when to use change evaluation
From the course: Putting ITIL® into Practice: Change Enablement
Where and when to use change evaluation
- [Narrator] Conduct a change evaluation after a major change goes live to compare actual to expected results. Did the change deliver the intended benefits? Were there any unexpected disruptions due to unforeseen or unmitigated risks? Use it as a chance to review performance metrics, user feedback, and system stability to confirm success or identify issues that need fixing for this change or the next one. A small-scale rollout might work well, but will it hold up at full scale? Before expanding a change to all users or locations, conduct a change evaluation to assess its performance in a controlled setting. To avoid widespread failures, test for usability, impact, and risk factors, and address issues you find at small scale before you roll out to full scale. Big changes need big risks and impacts. Security updates, system migrations, or policy shifts need evaluation to ensure that what was intended to occur in terms of compliance and stability did occur. If something went wrong, the…
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