From the course: Putting ITIL® into Practice: Change Enablement

Unlock this course with a free trial

Join today to access over 24,800 courses taught by industry experts.

Where and whe to use change communication

Where and whe to use change communication

From the course: Putting ITIL® into Practice: Change Enablement

Start my 1-month free trial Buy for my team

Where and whe to use change communication

“

- [Instructor] Engage stakeholders before the change project begins. Gather key decision-makers, business leaders, and IT teams in a kickoff meeting to align on goals, scope, and impact. Clearly define expectations, responsibilities, and communication channels. This ensures early buy-in and prevents misunderstandings down the line. Meet with end users, department heads, and IT teams during the planning phase to assess the impact of the change. Use workshops, surveys, or stakeholder interviews to identify risks, dependencies, and critical needs. Addressing concerns early helps design solutions that work for everyone. Be on site or readily available during go-live to address real-time issues, answer questions, and adjust workflows if needed. Engaging with users and support teams builds trust and speeds up adoption and issue resolution. Schedule a post-go-live review within one to two weeks of implementation. Bring in end users, IT support, and business leaders to discuss early feedback,…

Contents