From the course: Putting ITIL® into Practice: Change Enablement
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Steps in change scheduling
From the course: Putting ITIL® into Practice: Change Enablement
Steps in change scheduling
- [Narrator] The steps in change scheduling are identify change requirements, assess change impacts and risks, prioritize changes based on business needs, coordinate with stakeholders, define the change window, schedule changes during low risk periods, account for dependencies among changes, allocate resources and responsibilities, ensure time for testing and validation, and monitor and adjust the schedule as needed. Start by gathering all the details for the change. Understand what must be changed, why, and who's impacted. Clearly define the scope and objectives. Document change requirements upfront to a level of detail that prevents scope creep later. For example, if you're upgrading client device images, confirm the exact apps and versions that will be included. Next, assess the potential risks and the impact of the change on the organization and its stakeholders, including technical, operational, and business risks. Consider dependencies on other systems or processes. Assess these…
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