From the course: Putting ITIL® into Practice: Change Enablement
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Steps in change evaluation
From the course: Putting ITIL® into Practice: Change Enablement
Steps in change evaluation
- [Presenter] The steps in change evaluation are defining the evaluation criteria, collecting data and feedback, analyzing performance against expectations, assessing risks and issues, engaging key stakeholders for review, determining if adjustments are needed, communicating findings and decisions, implementing required adjustments, final validation and approval, and documenting and closing the evaluation. In this step, the change manager works with business leaders, IT teams, and end users to define what a successful change will look like. Typical factors include expected versus actual outcomes; business, technical, security, and compliance criteria; consideration of stakeholder and user impact; lessons learned; system performance; and user adoption. The change manager oversees data collection, ensuring feedback is gathered from relevant sources. If done after the fact, implementers provide technical data on change performance and report issues seen during implementation. Service…
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