From the course: Putting ITIL® into Practice: Change Enablement

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Review it: Change implementation

Review it: Change implementation

From the course: Putting ITIL® into Practice: Change Enablement

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Review it: Change implementation

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- [Narrator] Take a moment to reflect. What stood out to you as you worked through the steps? Did a structured approach help? Many find clear processes reduce confusion, but others struggle to balance speed and thoroughness. If something felt off, think of it as a chance to refine. Change implementation is a skill. Every attempt at it makes you better. Now think about what felt natural and what was a challenge. Defining objectives, maybe that was easy. Securing buy-in, not always. Many find testing straightforward, but struggle with stakeholder engagement. If something was difficult, ask yourself why. Is it a process issue or a people issue? Identify gaps now to improve for next time. Some parts likely clicked while others felt messy. Did the plan hold up? Was risk assessment thorough? Often, gaps appear in execution. Maybe communication wasn't clear, or testing revealed surprises. That's the point of this process to surface and solve problems before they impact the business. Change…

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