From the course: Putting ITIL® into Practice: Change Enablement
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Review it: Change evaluation
From the course: Putting ITIL® into Practice: Change Enablement
Review it: Change evaluation
- [Presenter] You've just worked through the Change Evaluation process. How did it go? What surprised you? Teams often struggle with defining criteria. Did yours? What was the challenge? What was easy? Many teams struggle with data collection but find stakeholder input easy. Was that true for your team? What worked well? Which steps flowed smoothly? What didn't work so well? What caused friction? Some teams overlooked key risks or struggle with engagement. Did that happen for you? If so, how did you handle it? Did everyone participate? Who contributed the most? Who held back? Some teams are surprised at how many hidden risks they surface by looking for them in the four dimensions. Did the team or anyone on it have that kind of breakthrough moment? And now for the million dollar question, will you apply this Change Evaluation technique in real scenarios? Teams often find it reveals hidden risks and improves decisions. Do you see yourself using it? So there you have it. Now you know…
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