From the course: Putting ITIL® into Practice: Change Enablement

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Review it: Change communication

Review it: Change communication

From the course: Putting ITIL® into Practice: Change Enablement

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Review it: Change communication

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- [Instructor] Reflect on your experience with change communication. What went well? Did you feel confident in your engagement with stakeholders? People often find it challenging to keep stakeholders engaged and handle pushback. To overcome this, don't rush. And don't just talk at people. Genuinely listen and address their concerns. Think about what was most challenging and easiest. Was it most challenging to get feedback? For many, the hardest part is addressing resistance or uncertainty from stakeholders. Frequent updates and showing clear, tangible benefits are a good way around that. What was easiest? Explaining the change to your team? The easiest part for most is starting the conversation early. People appreciate being brought in early. Reflect on what worked well and what didn't. Did your team respond positively when you engaged them early? Did the communication channels you chose help keep everyone informed? People often struggle with maintaining consistent communication. It…

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