From the course: Putting ITIL® into Practice: Change Enablement

How you'll learn it

From the course: Putting ITIL® into Practice: Change Enablement

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How you'll learn it

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- [Presenter] Here's the structure we'll use to explore each technique. First, we'll define what it is, the core concept of the technique. Next, we'll discuss why to do it, the value it brings. Then, we'll identify where and when to do it, the context where the technique applies. After that, we'll break down how to do it step-by-step, including a worked example. Finally, you'll do it. You'll try it out and review it. You'll reflect on your experience to gain insight. For each technique under "What is it," you'll learn the activities and artifacts that make up the technique. This will allow you to gain a comprehensive understanding of what the method entails so that you can begin to apply it. It will help you understand what the technique is, and as you learn other techniques, how it fits in with and differs from other techniques. Under "Why do it," you'll learn the technique's purpose, what it is intended to produce or achieve. You must know this to bring others along to adopt the method. Others must understand what's in it for them to be passionate enough to begin applying the technique. You will only be able to achieve breakthroughs in capability when your team adopts them as a shared technique, with each person having a baseline understanding and facility with them. You'll also learn the technique's scope, its applicability boundaries or limits, and the situations where and when it's applicable. Knowing this will help you choose which technique to apply it to a particular situation and avoid applying a technique that doesn't fit the situation and outcome you seek. In the end, you must understand the steps you must take to apply the technique and how to execute them. You must know the artifacts associated with the method and how to use them to produce the outputs and outcomes you seek. That is what you'll learn under "How to do it." Each "How to do it" segment will also include a worked example to help you see the method applied step-by-step to help you bridge the gap between theory and practice. The examples are designed to make it easier for you to use the technique in similar situations and to explain the technique to others. In the "Do it" phase, you'll try each technique to get it into muscle memory before using it in a real-world situation where it really counts. Ideally, you'll do this in a team setting 'cause the real power of these techniques comes when they're shared. After you do it, you'll review it. When trying these techniques in a team setting, which I recommend, ask these questions to the team. "What happened? "What does it mean? "What action will we take "based on what we've experienced and learned? "Will we adopt a technique? "Are we passionate enough to practice it enough "to get it into muscle memory as a team?"

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