From the course: Putting ITIL® into Practice: Change Enablement
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Example of change scheduling
From the course: Putting ITIL® into Practice: Change Enablement
Example of change scheduling
- [Narrator] Now that you've seen the steps in change scheduling, let's explore a real world example to reinforce what you've learned. Next, a collab is rolling out a major update to its collaboration service that involves multiple teams, software integrations, and dependencies on external vendors. The update comes with a risk of service disruptions that can impact work organization wide. With so many moving parts, careful change scheduling will be needed to minimize risks, manage stakeholder expectations, and ensure a smooth rollout. Gathers input from stakeholders to define what the collaboration service update must achieve. Alex, the operations lead, identifies requirements in support of operational workflows. Sarah, the user experience lead, highlights usability needs. Together, they document key requirements to align technical and business priorities. Sharon organizes a risk and impact assessment of the four dimensions. Alex, from the business strategy team, flags a risk. If the…
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