From the course: Putting ITIL® into Practice: Change Enablement

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Example of change communication

Example of change communication

From the course: Putting ITIL® into Practice: Change Enablement

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Example of change communication

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- [Instructor] Now that you've seen the steps to change communication, let's explore a real-world example to reinforce what you've learned. NexAEI Colab's collaboration services facing slow performance and frequent outages disrupting daily operations across teams. A major update is needed, including infrastructure upgrades and better security features. Effective change communication is critical. Stakeholders must know about upcoming changes, the reasons behind them, and how the changes will improve their experience. Maya, the change manager, identifies everyone impacted by the collaboration service upgrade, IT teams, marketing, sales, and HR. She uses feedback from past projects to ensure she's not overlooking anyone, and understands each department's unique concerns. Knowing her stakeholders and their stakes in the change, she can tailor her communications to ensure buy-in, not resistance. David, the IT project lead, schedules initial meetings with all stakeholders, sharing the…

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