From the course: Putting ITIL® into Practice: Change Enablement

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Example of change advisory board

Example of change advisory board

From the course: Putting ITIL® into Practice: Change Enablement

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Example of change advisory board

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- [Instructor] Now that you've seen the steps in the Change Advisory Board process, let's explore a real-world example to reinforce what you've learned. Next to collab's, collaboration service faces performance and security issues due to outdated infrastructure that hinders communication and collaboration. There's also a need to integrate new project management and secure document sharing capabilities and more intuitive features. This significant change, upgrading infrastructure, enhancing security, and adding functionality requires the advice of the CAB. The change manager, Sarah, receives a detailed change request from Alex, the IT lead. The request outlines the performance issues, security risks, and the need for new project management tools. Sarah reviews the change submission to ensure all relevant details like business impact and risk analysis are included before submitting the change requests for CAB review. She consults with both the technical team and security experts to…

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