Putting ITIL® into Practice: Change Enablement
With David Pultorak
Duration: 1h 56m
Skill level: Intermediate
Released: 5/1/2025
Course details
Change enablement is about optimizing stakeholder satisfaction with the speed and quality of changes by making changes that produce expected benefits, reduce time-to-value, minimize disbenefits, and meet governance and compliance requirements.
ITIL® mentions a set of techniques as best practice but does not cover how to apply them. This course bridges the gap, giving you a concise introduction to seven change enablement techniques endorsed by ITIL: request for change, change proposal, change evaluation, change advisory board, change scheduling, change communication, and change implementation.
In this course, ITIL trainer David Pultorak outlines each technique's “what, why, where, and how” with examples, giving you the basis to practice them until they are in your muscle memory.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Meet the instructor
Contents
What’s included
- Learn on the go Access on tablet and phone
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