From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Service parts

Service parts - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Service parts

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- [Instructor] Services are made up of their features or functionality, what the service does, what ITIL calls utility, their qualities. These are, for you programmers out there, the non-functional aspects, the non-functional requirements, the ilities. For example, availability, security, and so on, what ITIL calls warranty. And services are also made up of their component parts, like software, applications, data, platform, runtime, middleware, OS, infrastructure, virtualization, containers, servers, storage, microservices, networks, hardware, facilities, and the like. We'll focus on component parts here. These include infrastructure, environment, data, applications, supporting services and suppliers. To do so, we'll employ the second way, enlighten and empower people. Here's how. Pick a service. List each part and mark each with a dot to indicate its state as unknown, or gray; critical, or red; warning or degraded, yellow; or okay, green. Now, for each part, list its owner and mark…

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