From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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RACI: Consulted and informed

RACI: Consulted and informed - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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RACI: Consulted and informed

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- [Instructor] One key use for RACI is to make sure the right number of eyeballs are on a particular topic; not too many and not too few. In other words, you can use RACI to help drive towards the right balance of who is consulted and informed about an activity. If you've ever sat through a meeting where you're being consulted and just having a heads up would've done, or if you've ever been simply informed of an activity after the fact and should have been consulted, you know what I mean. Let's take a look at applying this using the sixth way: lowering transaction costs. List the 26 processes in the table. Add columns for consulted and informed, and indicate for each process how each is doing on consulting and informing stakeholders by adding a column, noting if involvement is good, missing, too little or too much, unknown or otherwise; and another column for comments on the specific interactions within the process you're referring to, for example, CAB meeting, post implementation…

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