From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

Unlock this course with a free trial

Join today to access over 25,300 courses taught by industry experts.

Event management techniques

Event management techniques - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

Start my 1-month free trial Buy for my team

Event management techniques

“

- [Instructor] Your ITIL Foundation course listed some event management techniques: compression, correlation, filtering, intelligent monitoring, roll-up, and verification. The key question here is, which of these techniques are you employing and is that contributing to the event management outcome of ensuring that events worth managing are detected and that alert notifications are sent out that trigger effective action? In this instance, we'll apply the first way, enact and enable outcomes. Here's how. For your event management software, rate with gray for unknown, red for bad, yellow for degraded, or green for good if the tool has each capability: compression, correlation, filtering, intelligent monitoring, roll-up, and verification. Rate again for, is it configured and again for, is it being used? Rate it once more against how it is contributing to the event management outcome we just discussed. Based on this analysis, you should be able to identify the top actions you could take to…

Contents