From the course: Project Management: Setting and Managing Expectations
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Managing expectations from three stakeholder types
From the course: Project Management: Setting and Managing Expectations
Managing expectations from three stakeholder types
- [Instructor] Nelson Mandela said, "People respond in accordance to how you relate to them." Increasing the extent stakeholders relate to you is essential to winning over and managing stakeholder expectations. An effective way to do this is to determine the type of stakeholder they are, process-oriented, tactical or strategic, and work with them accordingly. Let's look at process-oriented stakeholders first. These stakeholders are subject matter experts on the processes used to accomplish work. As a result, they are operationally focused and detailed. They'll best respond to questions geared at a detailed level. Generally, they expect the project to bring them efficiencies in the short term. They look for improvements they can visualize and incorporate into processes they know and understand. Of particular importance is their knowledge about actual business practices and how they can vary from standard processes. These stakeholders typically find and understand shortcuts that aren't…
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