From the course: Project Management Foundations: Communication

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Formal communication

Formal communication

From the course: Project Management Foundations: Communication

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Formal communication

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In your career, you'll see that if you're wearing a suit and tie, people are more likely to listen to you. Consultants know this, project managers know this, and politicians know this. Formality matters. It's the same way with how we communicate. When we communicate, we can do it either formally or informally. A formal message should communicate professionalism. It's communication dressed up in a suit and tie. So a formal message might be a standard office memo. It also might be a slide presentation. Some message channels are more formal than others. Formal communication comes with its own set of assumptions. When someone reads an office memo or sits in a presentation, they'll have a different set of assumptions. These assumptions show the listener how to respond. If an executive receives an office memo that the project's over budget, it will have a different effect than if they say it when you bump into them in the elevator. Formal communication is appropriate depending on the…

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