From the course: Project Management Foundations

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Identify project stakeholders

Identify project stakeholders

From the course: Project Management Foundations

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Identify project stakeholders

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- As project manager, you need to know who has a stake in the outcome of your project. They're called stakeholders. They include the customer, project sponsor, departments involved with the project, and people who work on project tasks. You need to know what they expect from the project and how they contribute to it. It's vital to understand stakeholders importance, influence and interest in the project. That way, you can build relationships with influential stakeholders and make sure they're satisfied with project results. Let's start by identifying major stakeholder roles. The project customer is the person or group with a problem to solve. For the hospital scheduling project, the COO oversees scheduling, so she is the customer. The project customer brings three crucial things to a project. First, the customer funds the project. In the hospital, the CEO oversees the overall budget for the new cancer wing and operational improvements, but the hospital COO is in-charge of the budget…

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