From the course: Project Management for Business Process Improvement
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Measure performance with Key Performance Indicators
From the course: Project Management for Business Process Improvement
Measure performance with Key Performance Indicators
- The unit does well, that which the staff sergeant measures. That's a quote my manager used to remind me of whenever he felt I didn't have a clear view of success. It's a simple but powerful truth. If you don't know what success looks like, it's hard to know if you've achieved it. That's why it's essential to define success clearly and measure it consistently throughout your project using key performance indicators or KPIs. KPIs are your mechanism for tracking success, allowing you to communicate your project's performance with clarity. In this lesson, you'll be able to determine relevant KPIs and use them to track your project's performance effectively. Let's break it down into three steps. Step one, what does success look like for your project? Clearly define what you're trying to achieve. Success should be specific and measurable, whether it's improving efficiency, reducing cost, or increasing customer satisfaction. Step two, how will you measure that you've achieved success? This…
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