From the course: Nano Tips for Saying No at Work with Melody Wilding
Say no in an always on workplace culture
From the course: Nano Tips for Saying No at Work with Melody Wilding
Say no in an always on workplace culture
- Maybe at your company, there's an unspoken expectation that you'll respond to messages within seconds after receiving them, or that your lunch hour is just another meeting slot anyone can book over. Unfortunately, you can't single-handedly change the culture, but what you can do is create some breathing room for yourself while still being seen as responsive and reliable, so here's how to do that. First, the quick acknowledgement. Instead of feeling pressure to drop everything, try responding with, "Got it. "Thanks so much. "I'll tackle this first thing tomorrow morning." You're showing you're attentive, but you're also protecting your time to focus on your current priorities. Next, get strategic with your status updates. Instead of the basic "Do not disturb," swap that for something like, "Deep work on the Q1 report until 2:00 PM," or, "In client meetings until 4:00 PM. "Will respond to messages afterwards." When people know what you're doing and working on, they're much more likely to respect your time. You can also try the 80/20 rule. Only schedule 80% of your available time and leave 20% as a buffer, because there will always be unexpected fires and urgent requests. Also, get crystal clear about what counts as an emergency. So take my client, Maya, a product manager. She told her team, "When I'm in deep work mode, "please don't call me unless there's an outage "or a critical escalation. "Ping me in Messenger and I'll respond later in the day." We're not talking about being unreachable. We're talking about being strategically available, and that starts with one small boundary you set today.
Contents
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Ask questions to assess the urgency of requests1m 15s
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Try the conditional yes technique1m 6s
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Use the trade-off approach1m 11s
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Present a positive no1m 10s
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Defer requests and buy yourself time1m 14s
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Say no to your boss without overexplaining1m 16s
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Respond to pushback from others when saying no1m 26s
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Avoid undermining yourself when saying no1m 29s
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Deal with colleagues who persistently refuse to be refused1m 31s
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Say no in an always on workplace culture1m 37s
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