Must-Have Tools for IT Support: Remote Access, AI, and Troubleshooting by Pearson
With Pearson
Liked by 7 users
Duration: 1h 1m
Skill level: Intermediate
Released: 3/9/2026
Course details
In today’s fast-paced digital world, IT support professionals need both strong technical knowledge and the right tools to deliver fast, secure, and effective support from anywhere. This comprehensive course teaches how to use essential IT support and remote desktop tools to manage devices remotely, solve complex issues, and provide real-time support. It covers how to use popular remote access tools such as RDP (Remote Desktop Protocol), Cisco Webex, TeamViewer, Virtual Network Computing (VNC), and pcAnywhere.
Discover how each tool fits different support scenarios. Learn how to use AI-powered support tools, technical forums, and search engines to research and resolve IT problems more efficiently, exploring how narrow AI, predictive AI, and generative AI can transform help-desk operations. Additionally, review security, privacy, and ethical factors to consider when using public data sources and remote access tools. Whether you are just starting in IT support or looking to enhance your skills with modern tools and best practices, this course provides techniques you can apply right away.
Note: This course was created by Pearson and Jason Gooley. We are pleased to host this content in our library.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
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Contents
What’s included
- Learn on the go Access on tablet and phone
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