From the course: Move into a Customer Success Career
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Explore the customer success skill set
From the course: Move into a Customer Success Career
Explore the customer success skill set
- [Educator] The second category of attributes hiring managers may look for after assessing you for mindset is your skillset. They want to see if you've developed the right skills to thrive in customer success. Most of the skills required for customer success are what LinkedIn Learning refers to as power skills, sometimes called soft skills or transferable skills. Power skills are often considered complimentary to technical or hard skills, which are specific to a particular job or field. If you want to get a job in customer success, you're going to need to demonstrate several power skills, including the following. Communication. Can you convey to customers and colleagues verbally and in writing what you need to be effective or to demonstrate what you have delivered? Relationship building. Are you able to expand your network across your organization and your customers? Collaborating on projects, building trust and goodwill as you go. Critical thinking. Can you absorb data and facts in…
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