I find this course highly relevant and insightful, especially as I work on my thesis related to customer lifetime value in retail banking. The concepts are clearly explained and directly applicable to real-world business scenarios. The content is structured in a way that’s easy to follow, and it offers practical strategies to improve customer relationships and measure their impact. I highly recommended for anyone interested in understanding the financial benefits of great customer service and the CLTV.
Measuring the Value of Customer Service
With Brad Cleveland
Liked by 893 users
Duration: 1h 9m
Skill level: Intermediate
Released: 9/19/2019
Course details
Understanding the value of customer service, and being able to measure that value, will empower you to demonstrate return on investment (ROI) for your organization. Learn how to quantify the value of customer service, then dive into methods that apply to your unique environment. This course is designed to provide a perspective on this multifaceted topic and equip you and your team to make decisions that are right for your customers and your organization.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Akshay Kamble
Akshay Kamble
Jr. Insurance Manager bei Zalando SE | Governance & Risk | MBA von IUBH 🇩🇪 | MS von UEL 🇬🇧
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Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 4 quizzes
- Learn on the go Access on tablet and phone
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