From the course: Managing Up with Emotional Intelligence

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Repair trust after conflict

Repair trust after conflict

From the course: Managing Up with Emotional Intelligence

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Repair trust after conflict

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Here's your reality check. You are going to clash with your boss sometimes. Just expect it. The real skill is knowing how to mend the relationship afterwards. Once I disagreed with an idea my manager had, and I said so diplomatically, but we still butted heads. And there was some lingering tension I could feel straining every interaction we had after that. So how did I navigate this? Well, first I addressed it head on and I brought the underlying conflict out into the open. I said, I know we didn't agree last week on the strategy and even though we still see things differently, I respect your decision and I want to make sure we are good moving forward. I didn't let it fester. I didn't backtrack on my point of view. I maturely confronted the problem. I showed my boss that despite our disagreement, I had their back and I was ready to support them. Have you ever said something harsh in a conversation with your leader that felt like an immediate facepalm moment? If so, apologize without…

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