From the course: Managing Up with Emotional Intelligence
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Deliver a nuanced no
From the course: Managing Up with Emotional Intelligence
Deliver a nuanced no
In the workplace, no is not a complete sentence. I can remember one time when I asked a colleague for a simple favor over WorkMessenger and their entire response was no. No explanation, no alternative. It felt off-putting, even uncollaborative. That's why to manage up with emotional intelligence, you have to push back tactfully in a way that protects your time, but also your reputation. Let's go over three techniques that work. First is the conditional yes. You agree to do a task as a one-time thing or an exception while setting the stage for a boundary or a limit in the future. Here's what this can sound like. I understand how important this is, so I'm ready to take it on this time, but I want to be upfront. I can't always accommodate last minute changes. Or I'll stay late to tackle this, but let's sit down next week to see how we can get ahead of similar situations in the future. Next, we have the trade-off approach. You want to think of this more like a problem-solving exercise…
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