From the course: Managing Up with Emotional Intelligence
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Decode decision-makers’ communication styles
From the course: Managing Up with Emotional Intelligence
Decode decision-makers’ communication styles
I used to think one to three word e-mail replies meant my boss was mad at me. I'd write this thorough message and get back, that's fine, okay, or got it. Turns out they weren't meaning to be cold or angry at me in the slightest. They valued being efficient, whereas I was trying to optimize for emotional connection. It took me a long time to learn what looks like difficult behavior is often simply a mismatch in style. The four Cs framework helps you decode how decision-makers prefer to communicate, so you can adapt and influence your leaders effectively. First, we have the commander. Those are people who are high on dominance. They are lower in sociability. They are driven by achievement, results, control. They tend to speak fast and concisely. Sometimes their emails are just a word or two. If you have ever felt dismissed by your colleagues' brevity, what if you saw it as efficiency and respect for your time instead. Next is the cheerleader. These leaders are expressive, enthusiastic…
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