From the course: Learning Glean AI: From Data Insights to AI Agents
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Ethical considerations for chatbots - Glean Tutorial
From the course: Learning Glean AI: From Data Insights to AI Agents
Ethical considerations for chatbots
- [Instructor] There are three ethical considerations when using Glean AI. Let us review them one at a time. Let's start with chatbots. Glean AI allows you to use your enterprise data to create a customized chatbot for your team to work with. The question is, how will you make sure that the chatbot is ethical with the right tone? You as a business leader or executive of your company may see the potential of how Glean AI can benefit your organization. But as a leader, you're also always aware of the ethical impacts of every decision that you make. Remember the first steps in our lessons in building a chatbot with Glean AI? The first step is to select the LLM provider before enabling Glean Assist. In your organization, this may be set up by your IT department. Still, it is important for you to be aware of what LLM you are using. All LLMs are trained from public internet data, and a chatbot built by any LLM may…
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