From the course: Learning AI for Business Analysis

AI landscape and the urgency for change

From the course: Learning AI for Business Analysis

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AI landscape and the urgency for change

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- To determine how your organization might look to transform its future, just look at how you use your own personal technology. Our own habits as users of devices are driving our expectations of how we interact with organizations, and many organizations are feverishly working at meeting these expectations. We are expecting that every organization we interact with in our own personal and professional lives, has the latest capabilities. I don't know about you, but I see this impatience in myself and it's increasing as I interact with various organizations. I just can't stand to listen to menu prompts anymore when I dial up a company. And did I want to call them to begin with? I'll abandon my shopping cart online if I can't easily and quickly check out. And no I don't know what my account number is. I just want an easy button, don't you? We expect instant data, instant answers, and we hate waiting for anything, and this is the new norm. Yes, we are in fact, driving and demanding that organizations change the way they interact with us. Disruption is happening everywhere and in every industry. More is coming and you are part of it. The technologies driving these changes have recently had some critical advances that have made them more accessible and poised to add massive value if used appropriately. It takes great business analysis for all of these things to align. The latest technologies are making it more urgent than ever for organizations to adapt in order to survive. This is making a very volatile and uncertain business environment, and in many industries, this creates demands on our project teams to deliver results under extreme ambiguity and uncertainty. We are literally reinventing new business models and customer experiences as we go. Our customers expect this as well, and this means instead of working our backlogs and projects to improve a single touchpoint or a single customer interaction, we need to look at the customer experience more holistically and remove multiple touch points to bring the experience they expect and desire. The capabilities we discuss in this course will help you thrive going forward and be ready for the future. They require new skills, new ways of thinking, and new ways of working. The organizations and individuals that can learn and adapt quickly are reaching the top and will continue to. How organizations leverage these advanced technologies will make a huge difference in their success and what their industries evolve to. The hardest part and where business analysis comes in is that organizations need to determine which of these capabilities to invest in and for which use cases. They need to figure out which business processes and customer interactions are actually worth the investment. Business analysis is a big part of this, and organizations need our skills more than ever to address this challenge.

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