From the course: Lean Foundations: Lean Daily Management Systems
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LDMS hospital case study
From the course: Lean Foundations: Lean Daily Management Systems
LDMS hospital case study
- Lean daily management is not just valuable in manufacturing. Thinking of patient satisfaction and safety, hospitals and clinics have adopted similar practices by tracking different performance metrics. For example, patient wait time, prescription safety, readmission rate, diagnostic accuracy, patient satisfaction, staffing levels, and morale. Here is a quick recount of a daily huddle at a neighborhood urgent care clinic. The team gathered at 7:15 a.m. around the visual management board in the staff room. Bill, a physician's assistant, starts the meeting as staff members form a semicircle facing the performance board. He starts with people. "Good morning everyone. Before we dive into metrics, I'd like to recognize Nurse Williams for her exceptional work yesterday, helping an anxious child through their first vaccination. Thank you. Your patience and empathy made all the difference." Then Bill asks, "How's morale today? Any staffing concerns?" Sarah, the clinic coordinator, responds…
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