From the course: Lean Foundations: 5S

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5S your project communication

5S your project communication

From the course: Lean Foundations: 5S

5S your project communication

- [Instructor] Successful projects begin and end with communication. Communication is a big topic for project teams. When used properly, communication helps keep projects on time, on budget, within the agreed upon scope, but the opposite is also true. A misunderstanding can lead to big unplanned costs and delays. Here are a few suggestions you can adopt from 5S to help you avoid confusion in your team. Sort out any communication channels your team should not use. For example, texting, unsafe video conference services where confidentiality can be compromised, or personal email. Sort out complicated jargon, technical terms, or unique acronyms that are not known to all team members. These usually create confusion. Remove noise, which equates to clutter, that can get in the way of clear messaging. By the way, multitasking and using multiple communication channels are a form of noise. For set in order, define…

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