From the course: IT Vendor Management in Practice

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Relationship management

Relationship management

From the course: IT Vendor Management in Practice

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Relationship management

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- [Narrator] The leading roles in IT vendor relationship management at Red30 Tech are the CIO at the executive level, the relationship procurement and IT vendor managers at the tactical level, and the IT vendor performance analyst at the operational level. During contract negotiations, Nova Lenda indicated that a single image may not address language-specific requirements. The companies agreed to work from as close to a single image as possible to start with and then to drive the innovation to close the gap over time. Charlie Williams is playing a crucial role in managing the situation so that Red30 Tech's and the vendor's needs are met, and not at the expense of the relationship. He helps both sides focus on what can be done and facilitates mutual understanding. It was hard work, but with Charlie's help, Nova Lenda and the Red Tech 30 endpoint management team created a solid imaging process, identifying common components, including language packs, Unicode support, and scripts to…

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