From the course: IT Service Management: ISO20000
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Control processes
From the course: IT Service Management: ISO20000
Control processes
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Contents
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Service delivery processes: Part one21m 27s
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Services delivery processes: Part two24m
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Review: Exercise two4m
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Relationship processes18m 37s
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Resolution processes20m 43s
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Control processes34m 59s
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Review: Exercise three11m 31s
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Exam tips11m 18s
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